Customer Service Representative

Kelly’s customer in Oakville, ON, is seeking a proactive, detail-oriented Customer Service Representative to join their dynamic team. In this hybrid position, you will play a key role in ensuring customer satisfaction by managing order processing, resolving issues, and partnering with supply chain and sales teams to meet service expectations. You’ll thrive in a fast-paced environment that values efficiency, quality, and a digital-first mindset.Responsibilities:Partner with supply chain and internal departments to fulfill customer requirements efficientlyEnter customer orders with accuracy and attention to detailManage inbound calls and phone queues professionally and promptlyProactively managing existing orders and communicating updates to customersResolve order discrepancies, reduce returns, and prevent invoicing issuesPrioritize and manage a high volume of requests from both customers and the sales teamEngage directly with customers to clarify order details, resolve concerns, and ensure timely deliveryOwn and manage critical or urgent customer cases with a sense of urgencyEnsure ongoing communication and updates to customers regarding order statusParticipate in continuous improvement and quality framework initiativesRequirements:Diploma or certificate in Business, Supply Chain, or related field (or equivalent work experience)0–2 years of experience in customer service, order fulfillment, procurement, or a related fieldStrong digital literacy and experience working with CRM/ERP systems (Salesforce, SAP preferred)Excellent interpersonal, verbal, and written communication skillsStrong time management and organizational skillsSelf-motivated with strong problem-solving abilitiesAbility to manage and prioritize multiple tasks across different communication channelsA team player who is comfortable working cross-functionally with sales, supply chain, and leadershipAwareness of ISO quality management systems and document management practices is a plusExperience with Google Suite (Docs, Sheets, Gmail, Calendar)Basic presentation and commercial reconciliation skillsProfessional written, verbal, and meeting etiquettePerksWork in a collaborative, fast paced, and supportive environment6-month position with potential to go permanent Hybrid flexibility with in-office collaboration (Mon – Wed in office, Thurs & Fri working remotely)Be part of a customer-focused team that values ownership, quality, and continuous improvementReady to Apply? If you're passionate about customer experience and eager to grow within a supportive team, we’d love to hear from you. Apply today and take the next step in your career!Why Kelly®As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined. About Kelly®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodation for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.