Customer Service Representative

Company Description Merlo Coffee, founded over 30 years ago in Brisbane, Australia, is driven by a commitment to freshly roasted coffee and a passion for exceptional quality. The company sources premium coffee beans from around the globe, roasting them daily to ensure rich flavor and freshness. Merlo prides itself on its personable and skilled team, dedicated to providing outstanding coffee and service. As one of Australia’s leading independent coffee roasters, Merlo supplies freshly roasted coffee to over 1,500 cafes and restaurants nationwide. Role Description This is an on-site role located in Eagle Farm, QLD, for a flexible casual Customer Service Representative. The Customer Service Representative will serve as the first point of contact for customers, providing assistance, answering inquiries, and ensuring customer satisfaction. Responsibilities include managing orders, resolving customer concerns, and building positive relationships through exceptional service and communication. Qualifications Expertise in Customer Service, including delivering a positive Customer ExperienceStrong skills in Customer Support, resolving inquiries, and ensuring Customer SatisfactionEffective communication abilities, both verbal and writtenStrong problem-solving and multitasking skillsAbility to work collaboratively within a team and independentlyPrevious experience in customer service roles is a plusFlexible and adaptable to dynamic work environments