Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsResponsibilities• Coordinating with auditors on operations audit such as ISO/IEC 17025:2017 etc.• Any other work assigned by the management/branch• Looking after all customer needs and ensuring customer satisfaction• Coordinating with Operations and Laboratory, compiling information and submitting same to customers through MSK IMS or other means of communication in a manner that is comprehensive, accurate, in time and matches customer requirements for information• Ensure timely certification and billing• Tracking credit limits in coordination with Accountant for each customer prior to new job/ vessel hosting• Getting repeat orders from existing customers by checking their company financial background in terms of payment• Coordinating on result finalization for vessels• Preparing related MIS such as Vessel MIS, Activity Report, Customer Complain, Customer Feedback, Market share etc.• Assure best services through EADA tools like i-APT etc.• Visit Laboratory when required to check and maintain documents in Laboratory.QualificationsAt least 2 - 3 years' of relevant work experienceExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize work