Customer Service Representative

Job Title: Tr Customer Support Officer - BPOWork Location: Tower IV, Upper Ground Floor-Level 1 and 3, Cybercity, Magarpatta city, Hadapsar, Pune, Maharashtra 411013 (Work from office)Shift time: M-F ( 2.30pm to 11.30pm and 4.30Pm to 1.30 am) Two ways cabs available uptill 40 kms ResponsibilitiesAnswering Customer Calls/emails/chat as per training imparted and Standard Call Handling Procedures available.Answering calls/ emails as per client mandated procedures.Updating the Account Status on Client Database.Creating appropriate records of calls on the in-house database management.System and paper Reports submitted at the end of shift.Responsible for escalating calls to the Unit manager or appropriate channels when assistance required.Making Outbound Calls as per the training imparted and the adhering to the standard call handling procedureCreating appropriate reports of all calls on the specified callsQualificationsAt least 1 - 3 years of relevant work experienceExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workBachelor's degree is a Must