Customer Service Representative Non Voice

Metacom Solutions is an information technology and services company based out of the Philippines. Metacom offers: Above industry standards compensation package Medical and Life insurance benefits Training for Personal and Professional development Paid Vacation and Sick Leave Office spaces with comfortable sleeping quarters Performance Incentives to improve effectivity Company-Sponsored Team events to promote Team Efficiency Other Work-Life Balance ProgramsThe RoleKey ResponsibilitiesHandle customer inquiries and provide appropriate solutions or alternatives.Manage and resolve customer complaints efficiently and professionally.Process orders, applications, and requests accurately.Maintain records of customer interactions, transactions, and feedback.Ensure customer satisfaction by delivering high-quality service.Follow communication procedures, guidelines, and company policies.Meet performance metrics such as quality, productivity, and attendance.Ideal ProfileNo experience requried in BPOYou are a self-starter and demonstrate a high level of resilienceYou are a strong team player who can manage multiple stakeholdersYou are adaptable and thrive in changing environmentsWhat's on Offer?Fantastic work cultureFlexible working optionsOpportunity to make a positive impact