Customer Service Representative (Office-base - Eastwood Site)

Job DescriptionAbout Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionalsRole OverviewThis isn’t just a support role it’s about driving results. You’ll handle customer inquiries, close sign-ups, and respond to third-party partnership opportunities. If you’re sharp on the phone, great with people, and hungry to grow we want you.Key ResponsibilitiesConfidently handle inbound messages and calls from customers and potential partnersConvert inquiries into sales SIM plans, NBN services, and upsellsPitch our offers clearly and persuasively to potential customersRespond to and triage business collaboration, sponsorship, and affiliate requestsFollow up on leads and maintain CRM records accuratelyEducate customers on current promotions, rewards, and featuresCollaborate with sales and marketing to optimise messaging and close ratesWhat We’re Looking For:Bold, confident communicator with natural sales instinctPrevious experience in customer service or telesales (telecom or tech preferred)Comfortable talking to anyone from everyday customers to potential brand partnersAbility to learn fast and thrive in a fast-paced environmentOrganised and proactive with follow-ups and lead trackingFamiliarity with CRMs or helpdesk platforms is a bonusWork Location18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City 1110, Metro Manila, PhilippinesNote: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.