Customer Service Representative (On-site, Graveyard Shift)

We are seeking a dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, they will be responsible for receiving, initiating, documenting, and handling product/services-related transactions over the phone, chat, and email with customers. Their primary objective will be to effectively respond to client concerns and queries with courtesy and professionalism while delivering a positive customer experience. Strong interpersonal skills, professionalism, courtesy, friendliness, empathy, and maintaining accurate reporting on daily calls and service levels are essential for success in this position.ResponsibilitiesReceive, initiate, document, and handle product/service-related transactions over the phone with customersReview and master product/service-related systems and materials per customersRespond to client concerns and queries with courtesy, professionalism, and a customer-centric approachCommunicate effectively with customers via phone, email, or chat, ensuring a positive customer experienceDemonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholdersHandle customer inquiries and resolve complaints in a timely and efficient mannerCollaborate with team members to improve overall customer service experienceStay updated on product knowledge and industry trends to provide accurate information to customersFollow company policies and procedures to ensure compliance with quality standardsQualifications6 months to 1-year of preferred experience as a Customer Service Representative (CSR), but not requiredCollege-level education preferred, but not requiredProficient in Microsoft Office (Excel, Word, and PowerPoint)Strong written and verbal communication skills in English, with the ability to interact effectively with diverse personalitiesAbility to handle a high volume of customer interactions while maintaining a positive attitudeEmpathy and ability to handle customer concerns and complaints with patience and professionalismSelf-starter with excellent follow-up and time management skills, capable of multitasking effectivelyComfortable working in a fast-paced, innovative, and constantly changing environmentAbility to work well independently and in a team environmentFlexibility to adapt to changing business needs and work schedules, including weekends and holidays if requiredApplicants must be willing to work in Bonifacio Global City, Taguig City