Job Description
📞 Customer Service Representative – Healthcare SupportKey ResponsibilitiesInbound Support: Respond to calls from healthcare providers regarding:Benefits and eligibilityBilling and paymentsTreatment authorizationsClaims and explanation of benefitsOutbound Engagement: Conduct patient outreach for assessments when needed.Issue Resolution: Navigate internal systems to resolve inquiries efficiently and accurately on the first contact.Documentation: Maintain clear and thorough records of interactions to support reporting and trend analysis.Relationship Building: Communicate professionally and positively to build trust with providers and their staff.Policy Compliance: Follow company policies and adapt to changes in work assignments, shifts, or procedures as required.Success FactorsStrong verbal communication and active listening skillsAbility to manage a fast-paced, high-volume environmentDeep understanding of healthcare products and benefit structuresCommitment to accuracy, professionalism, and continuous learningPreferred QualificationsHigh school or senior high school graduate with at least 6 months of international voice experienceCompleted 1st year in college with at least 12 months of international voice experienceCompleted 2nd year in college with at least 6 months of international voice experienceCollege graduate with or without
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