Customer Service Representative

PNO │ OPERATIONSCUSTOMER SERVICE AGENTPNO is the Nordic’s largest trailer rental company established in 1975. Our head office is in Copenhagen with local offices in Germany, Finland, Sweden, Denmark and Holland.Our purpose is to lead the transition to sustainable freight, and we believe PNO can be a key driver of change in the logistics industry. We are a B Corp-certified company, committed to putting people and the planet first.YOUR IMPACTAs our Customer Service Agent to strengthen our customer experience and operational excellence. You’ll be responsible for handling rental inquiries, providing high-quality service, and supporting our teams and customers with day-to-day coordination tasks.Your responsibilities include:Handle rental inquiries from customers of all sizes.Perform customer service and administrative tasks, ensuring accuracy and efficiency in all processes.Manage and update data in our systems to maintain smooth daily operations.Collaborate with workshops, commercial teams, and customers to coordinate agreements and service deliveryMonitor and work towards achieving customer service KPIs.Represent PNO’s values in every interaction, bringing forward a mindset of professionalism and customer service excellence.Contribute to improving internal processes and the overall customer journey.YOUR EXPERIENCEStrong sense of responsibility and structure.A natural team player who enjoys collaboration and knowledge sharing.Proactive, service-minded, and eager to go the extra mile.Comfortable juggling multiple priorities in a dynamic environment.Positive mindset, curiosity, and good humour.Experience in a service organization or with customer service ticket tools (e.g. Intercom, Freshdesk, HubSpot, ServiceNow, etc.).Experience working with customer service KPIs.Proficient in English and/or Swedish/Finnish/German(spoken and written).We are recruiting for a number of different markets.WE LOOK FOROrganized, with good project management and prioritization skills.Strong collaborator with excellent communication abilities.Positive, adaptable, and a true team player.Service-minded and customer-focused.Strong administrative and computer skills (Excel, CRM tools, etc.).WE INVEST IN YOUR SUCCESSA flat and dynamic organizational culture.An organization with a dynamic team of smart and thoughtful individualsA team-first culture with high ambition and low ego.Regular coaching from experienced leadersTo learn more about our recruitment process and how to prepare for interviews at PNO, visit our careers page: https://pnorental.com/application-processWe encourage you to view our videos before submitting your application. We are reviewing applications as they come until we find a match. PNO is committed to providing employees with a work environment free of discrimination.Any questions for the positions please reach out to:For Finland:Country Sales Director kai@pnorental.fi & +358447713330All other countries:Recruitment Coordinator ibrahim@pnorental.com