Customer Service Representative

We are seeking a driven and customer-focused Customer Service/Internal Sales Support to join our dynamic team at Priority Cargo Australia Pty Ltd in Chatswood, NSW. This full-time role will be responsible for providing exceptional customer service and supporting our sales team in delivering exceptional freight forwarding and logistics solutions to our valued clients.What you'll be doingResponding to customer inquiries and requests via phone, email, and other communication channels in a timely and professional mannerProviding accurate information about our services, pricing, and availabilityAssisting the sales team with generating quotes, processing orders, and tracking shipmentsMaintaining detailed records and documentation of all customer interactionsIdentifying opportunities to cross-sell and upsell our range of freight forwarding and logistics servicesCollaborating with the operations team to ensure smooth delivery of customer ordersContinuously seeking ways to improve the customer experience and enhance the efficiency of our internal processesWhat we're looking forExcellent customer service and communication skills, with the ability to interact with a diverse range of clientsStrong problem-solving and critical thinking skills, with the ability to think on your feet and find creative solutionsProficient in Cargowise prefered.Demonstrated experience in a customer service or sales support role, preferably within the freight forwarding or logistics industryA keen eye for detail and the ability to multitask and prioritize effectivelyA team player with a positive and proactive attitudeAbout usPriority Cargo Australia is a leading provider of freight forwarding and logistics solutions in the Asia-Pacific region. With over 20 years of industry experience, we are known for our exceptional customer service, innovative solutions, and commitment to sustainability. Our diverse client base includes both domestic and international businesses, and we pride ourselves on our ability to tailor our services to meet the unique needs of each customer.