Customer Service Representative – Property Management & Vacation Rentals (Remote)

As a Customer Service Representative, you will serve as a key point of contact for both guests and property owners. Your main responsibility will be to resolve issues in a timely, professional, and empathetic manner, helping us maintain strong relationships and high satisfaction levels. You’ll also support the team with general administrative tasks and assist in the smooth day-to-day operations of our property management office.Key Responsibilities:Respond to and resolve guest and owner inquiries via phone, email, and messaging platformsManage incoming calls using RingCentral, ensuring a prompt and professional response every timeProvide support during guest stays by troubleshooting and escalating issues as neededCommunicate with property owners regarding updates, concerns, or service needsAssist with various administrative projects as assigned by managementMaintain accurate records of guest and owner interactions in company systemsCollaborate with internal departments to ensure smooth guest and owner experiencesLearn and effectively use our Streamline PMS and Owner Acquisition CRM (training provided)Requirements:Proven experience in a customer service or call center role, preferably in hospitality or property managementConfident handling a high volume of calls and resolving issues with professionalism and empathyExperience using RingCentral or similar VoIP phone systemsStrong verbal and written communication skillsComfortable working independently and managing multiple tasksTech-savvy and eager to learn new software systems (Streamline and CRM training provided)Detail-oriented with strong organizational skillsPositive attitude and a team-oriented mindsetPreferred Qualifications:Experience in short-term rental or vacation rental managementFamiliarity with property management software (especially Streamline)Bilingual abilities are a plus