Customer Service Representative

Are you looking to work with a family-owned business with corporate resources? Does working with innovation and cutting edge technology excite you? Would you like working in an environment where you have the freedom to achieve your career goals? Then look no further than South Country Equipment!We are a family-owned, 8-location John Deere dealer network that operates through southern Saskatchewan. We have a culture that focuses on working as a team and supporting one another to accomplish our goals. As the agriculture industry continues to innovate, so does South Country. We ensure that the farmers we support are educated and equipped to take their operations to the next level.Our CultureAt South Country we pride ourselves in our team members' success and accomplishments. Those that have had success within South Country typically share the following traits:A team first mentality Eagerness to take on new challenges and developmentA welcoming and friendly personality The ability to understand how their role supports the bigger picture and how they play a part in achieving our enterprise goalsA passion for supporting the agriculture industry in their communityTo learn more about us: watch this video Details:Location: Southey, SKApply by: October 26, 2025Position type: Full-time, permanentWhat is in it for you:Training and development opportunitiesCareer growth opportunitiesA welcoming family owned and operated organization that puts individuals firstOpportunity to represent John Deere and support growers in food productionUtilizing John Deere and outside sourced professional training to support with continuous learningAutonomy to set you up for success and allow you to be part of the innovation within agriculturePaid overtime hoursWhat you'll do:Our customer service representative is the customer facing part of our parts department and plays a vital role in maintaining the relationship we have with our customers. You will be the first person our customers see when they enter our locations. Using our parts software you will ensure that our customer's parts needs are met with accuracy and efficiency. This role consists of:Professional consultation with customers to determine their needs through face-to-face interaction, phone conversations and written communicationSupport farmers throughout the year ensuring they have the parts to keep their equipment operatingDevelop relationships with farmers that will allow you to provide them enhanced supportProvide input and assistance in inventory control and maintain a professional retail environmentOperating within a cyclical environment that requires extended hours during the farming season including evenings, weekends and participation in an on call rotationRequirementsWhat you bring:2-3 years of customer facing or retail experienceA relationship focussed perspective to customer service and love for helping peopleStrong attention to detailBasic to intermediate computer skillsProblem solving skills and the ability to come up with creative solutionsA mechanical inclination or a farming background would be considered an assetBenefitsPension planHealth benefitsDental careLife insuranceVision carePaid time offStore discount