Customer Service Representative

Job Title: Customer Service RepresentativeWork Location: Copenhagen Metropolitan Area, DenmarkEmployment Type: Full-TimeRole SummaryThe company is seeking an experienced and results-driven Customer Service Representative to join our Denmark team. In this role, you will expand and retain our partner network, drive business performance, and develop strong relationships with key partners across the grocery, retail, and restaurant sectors. You will collaborate with cross-functional teams and senior stakeholders to identify growth opportunities, implement strategic initiatives, and ensure partner success.This position is ideal for a commercially savvy professional who thrives in a fast-paced, performance-driven environment and has a passion for building impactful partnerships that drive growth.Key ResponsibilitiesEstablish and grow partnerships with new chains and partners through campaigns, joint business plans, and strategic initiatives.Own and manage relationships with strategic partners, collaborating closely with cross-functional teams and senior stakeholders.Monitor partner performance, conduct regular business reviews, and proactively respond to trends to exceed targets.Represent the company externally to potential partners and internally as a Strategic Accounts lead.Identify opportunities for account growth and implement strategies to maximize partner value.Use data-driven insights to support decision-making and drive overall business performance.Working ConditionsHybrid work model combining office and remote flexibility.Collaborative, creative, and growth-oriented work environment.Regular performance reviews and feedback sessions for professional development.Inclusive culture emphasizing diversity, belonging, and continuous improvement.Required QualificationsMinimum 3 years of experience in Key Account Management, with strong knowledge of the B2B, retail, or restaurant sectors.Proficient in Excel and data analysis, with the ability to identify trends and deliver actionable insights.Proven record of growing accounts through joint business plans, strategic initiatives, and partner campaigns.Excellent communication, presentation, and stakeholder management skills at all organizational levels.Strong negotiation and influencing capabilities with a commercial mindset.Comfortable working in an evolving, fast-paced environment with minimal direction.Strong interpersonal skills and ability to build and maintain long-term relationships.Preferred QualificationsExperience working in a digital marketplace, delivery platform, or fast-moving consumer business.Fluency in Danish and English (both required).Compensation DetailsSalary: Competitive, based on experience.Performance Incentives: Performance-based compensation package with regular reviews.Benefits:Company electric car for both business and private use.Employee discounts on food and convenience orders.Opportunities for personal and professional growth.Apply Now: