Customer Service Representative

About The CompanyStryker is a leading global medical technology company dedicated to improving healthcare outcomes through innovative products and services. With a strong commitment to quality, integrity, and customer satisfaction, Stryker serves a diverse range of healthcare professionals and institutions worldwide. The company specializes in medical devices, surgical equipment, and healthcare solutions that enhance patient care and operational efficiency. Stryker's culture fosters continuous improvement, collaboration, and a focus on making a meaningful difference in people's lives.About The RoleThe Stryker Customer Service Representative plays a vital role in delivering exceptional customer support to healthcare professionals and sales teams. This remote position requires a dedicated individual who can handle inquiries efficiently, process orders accurately, and provide timely solutions to customer requests. The role involves managing multi-channel communication systems, including phone and email support, to ensure seamless service delivery. The Customer Service Representative will also participate in continuous improvement initiatives, adapt to rapidly changing environments, and support organizational goals beyond standard working hours when necessary. This position offers an excellent opportunity for individuals with a background in customer service to contribute to a reputable company committed to healthcare excellence.Qualifications2+ years of direct customer service or call center experienceHigh school diploma or equivalentAbility to work flexible hours as needed to support business needsPreferred: Associates or bachelor's degreePreferred: Experience with ERP systems such as SAP, GHX, EDI, Salesforce, Genesys, and Power BIResponsibilitiesProvide phone and email support for inquiries from sales and healthcare professionalsAnswer incoming requests through multiple channels, including order entry, order status verification, and processing returnsMaintain accurate and comprehensive records in accordance with Stryker standardsFollow standardized processes to ensure 100% quality for all orders and interactionsUnderstand, interpret, and clearly explain detailed processes and procedures to customersParticipate actively in continuous improvement activities and organizational projectsDemonstrate flexibility in responding to new challenges and changing situationsSupport beyond standard hours as needed to manage call volume and workloadBenefitsCompetitive hourly pay ranging from $20.08 to $32.87, plus bonus eligibilityComprehensive benefits package (specific benefits to be detailed by the company)Work from home flexibility, promoting work-life balanceOpportunities for professional development and growth within a global organizationInclusive and diverse work environment that values individual contributionsEqual OpportunityStryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is committed to fostering an inclusive workplace and ensuring equal employment opportunities for all employees and applicants.