Customer Service Specialist

We’ve partnered with a fast-growing fintech scale-up that is reshaping the payments industry. In just three years, they’ve raised over €8 million and secured support from top leaders in the fintech world. Now, they’re expanding—and you can be part of that journey.About the RoleAs a Customer Support Specialist, you’ll be the friendly, knowledgeable first point of contact for customers in Italy or Belgium (depending on your language skills). You respond quickly, solve technical issues with ease, and make every interaction feel effortless. You’ll also work closely with product, development, and sales teams to keep improving the customer experience and help grow the Italian and Belgian markets.Your ResponsibilitiesAct as the main contact for customers with technical questions or issues.Diagnose and resolve technical problems efficiently.Communicate clearly in Italian (required) and preferably Dutch, both written and spoken.Log and track support requests in the ticketing system.Collaborate with internal teams to resolve customer issues.Collect customer feedback and spot recurring patterns to drive product improvements.What You Can ExpectA role where you make real impact on customer satisfaction and market expansion.Joining a driven operations team within an innovative fintech environment.Strong opportunities to grow within a fast-scaling start-up.A supportive, fun team culture with regular outings and Friday drinks.A cozy office in Amsterdam and the flexibility to work part-time in a hybrid setup.Help build and expand the Belgian and Italian markets!