Customer Service Specialist

You are passionate about the western lifestyle, and it’s easy for you to strike up natural conversation with our customers as you address their needs. You strive to deliver excellent customer service. You can multitask with a smile on your face and work within a team to ensure every one of our customers receives the “Lammle’s Experience”. This position is responsible for managing the customer service experience, customer issues related to order fulfillment, and corporate sales assistance for online customers across Canada.Responsibilities: Customer Service Resolve incoming customer service issues pertaining to Lammle’s Western Wear (LWW) in a positive manner and maintaining the brand standards through all communicationsFollow-up on open tickets daily to ensure a timely resolutionCommunicate product issues with the buying team and collaborate on a resolution that best satisfies the customerCollaborate with the buying team on delivering special order items to the customerCommunicate with store managers and associates on any store related customer service issuesUpdate and continuously develop processes and best practices to improve the customer experienceCreate orders for customers having trouble ordering online.Create and/or edit online orders as needed or requested by the customerWork with ecommerce fulfillment and accounting in resolving order/return discrepanciesAssist the ecommerce fulfillment team in the customer return/exchange processInvestigate delivery issues directly with Canada Post or alternativeMonitor returns, warranty activities, and complete related tasksOpening courier investigations for lost, damaged, or delayed parcels – working closely with Canada PostCollect customer feedbackResponding to and resolving all social media platform customer requests for product, complaints, and inquiries.Product Content, as required·        Acquire product content from the buying team or directly from the vendor and display in a timely mannerScrape brand websites for product contentManage product content spreadsheets Ensure an accurate description or write up of product is in placeOrder Fulfillment, as required:Assist with picker and packer online orders in high volume periodsProvide additional support to the fulfillment teamCorporate Sales Assistance, as requiredBe the lead on taking requests and inquiries of our corporate customer and work with the buyers to find the right product or solutionCoordinate the delivery or pickup with the warehouse and or the clientWork with the buyers to load product and maintain the corporate website as requiredOrganize and execute administrative tasks related to the corporate customerSkills: ·        Strong personal skills, outgoing and able to communicate with co-workers and customers·        Sales and customer service orientated, ability to identify sales opportunities and problem solve·        Western lifestyle knowledge preferredQualifications:·        Retail experience is an asset.·        Aptitude for technology and software·        Strong typing skills·        Excellent reading and writing skills·        Organized and efficient ·        Independent worker when necessary·        Critical thinking skills, proactive and innovative