Customer Service Specialist

As we are continuously growing, we are now looking for a person to join our Customer Service Team. We are proud of our strong brand reputation – making life easier for our customers with quick responding support.Core AccountabilitiesRespond customer inquiries about company’s products and services via email or phone.Register and maintain customer database, activate services, pre-define customers’ portfolio, and follow up subscription services.Prepare quotations, process incoming orders, and deliver products in an efficient and timely manner.Handling order cancellations, product returns and resolve any disputed invoices.Providing help and support to customers for any software issue or portal access.Identify and escalate issues to supervisorsQualificationsRelevant qualification/experience (minimum two years) in a relevant and/or customer-facing role within a similar sectorSkills & ExperienceGreat reliability, dependability, adaptability, and consistently perform at a high level.Strong knowledge of the product or service to provide accurate and helpful information to customers.Excellent communication skills to effectively interact with customers, understand their needs, and provide clear and concise responses.Good understanding of technology and software systems.Fluent EnglishEquivalent working experience (2 years+) in marine technology industry preferredExcellent IT skills including Microsoft packages, Word, Excel, PowerPoint or equivalent