Dutch Service Desk Agent (Ref:gmTCd)

An exciting opportunity to join our client's team at an European family-owned IT company delivering end-to-end digital solutions, services & consultancy, as a Dutch Service Desk Agent.Main objectivesAs a Dutch Speaking Service Desk Agent, you are the go-to person for resolving customer issues and ensuring a seamless support experience.Responsibilities- Act as the first point of contact via phone, email, and chat- Provide fast, customer-focused technical support following company procedures- Deliver accurate solutions on the first call whenever possible- Handle support tickets based on priority and guidance from managers- Identify recurring issues and suggest improvements to streamline support- Update and maintain accurate customer data records- Carry out administrative tasks to support ticket resolution- Own service desk requests, ensuring timely updates and follow-throughRequirements- Solid knowledge of ticketing systems (or willingness to learn)- Advanced Dutch & English communication skills- Strong customer orientation and professional communication (written and verbal)- A proactive attitude and eagerness to grow- No previous IT experience required, open to applicants from all backgroundsWhat our client is offering- Flexibility with WFH policy- 22 Annual Vacation days, 3 sick days, seniority day added every 3 years- 146 Euro net/month in Meal tickets, private medical insurance, and wellbeing programs- Team-building events and gamified online experiences- A good Career Path and starting point for people who want to get into ITWhat is RSight®RSight® is a next-generation recruitment solution, committed to the values of fairness, transparency, and human-centric hiring. RSight® aims to redefine recruitment-putting people and potential at the heart of every opportunity.Equal opportunity employerRSight® is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals, including those with diverse backgrounds and those with disabilities, to apply.