Job Description
Company Description RAYA Customer Experience (RAYA CX) provides next-generation BPO and customer experience management for clients in various industries. RAYA CX has been a partner of choice for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa since 2001. With advanced technology, robust strategies, continuous improvement, and innovation, RAYA CX offers integrated business process outsourcing solutions from competitive and highly skilled labor markets. Role Description This is a full-time on-site role located in Cairo for a Customer Service Specialist. The Customer Service Specialist will be responsible for handling customer inquiries, providing excellent customer support, ensuring customer satisfaction, and maintaining proper phone etiquette. The specialist will also contribute to enhancing the customer experience and ensuring high standards of service delivery. Qualifications Customer Support and Customer Service skillsCustomer Satisfaction and Customer Experience skillsPhone EtiquetteExcellent communication and interpersonal skillsAbility to work well in a fast-paced environmentPrevious experience in a customer service role is a plusBachelor's degree in a relevant field is preferred
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