Customer Service Specialist

Job Summary The Customer Experience & Technical Support Specialist is responsible for delivering high-quality customer service and technical support, ensuring a seamless and positive experience for customers. This role handles service-related inquiries and technical issues, provides effective solutions, and contributes to customer satisfaction, brand loyalty, and operational excellence. Key Responsibilities • Provide professional customer service and technical support via multiple communication channels • Resolve customer inquiries related to products, services, accounts, and subscriptions • Troubleshoot technical issues and guide customers through step-by-step solutions • Escalate complex service or technical cases following established procedures • Maintain a customer-focused, empathetic, and solution-oriented approach • Follow security policies, data protection guidelines, and operational procedures • Collaborate with internal teams to ensure timely issue resolution • Continuously improve product knowledge and technical skills Main Job Requirements Education • High school diploma required Work Experience • Previous experience in Customer Service and/or Technical Support preferred • Experience in contact center or customer support environments is a plus Language Skills • Advanced English proficiency Required Skills Technical Skills • Ability to troubleshoot basic to intermediate technical issues • Familiarity with CRM systems and customer support tools • Intermediate proficiency in MS Office (Outlook, Word, Excel) Soft Skills • Excellent communication and active listening skills • Customer-oriented mindset with strong problem-solving abilities • Ability to multitask and work in a fast-paced environment • Adaptability and willingness to learn new technologies • Professional attitude and teamwork Work Modality • On-site • Full Time