Customer Service Specialist

Hello! We are looking for a Customer Service Specialist in Mexico. Your focus is to communicate with inbound and outbound call traffic to collect on assigned client healthcare accounts. You will communicate directly with patients in a professional and helpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and other applicable regulations to ensure the company is compliant with the law.Position ResponsibilitiesMedical CollectionsResponding to telephone inquiries (inbound/outbound), utilizing standard procedures and scriptsGathering information, performing research and resolving customer inquiriesCommunicate appropriate options for resolution in a timely mannerInform customers/patients about services available, and assess their needsSchedule work to ensure accurate phone coverage, prioritize calls and escalate as requiredEducation And Experience2 to 5 years industry experience in medical revenue cycle management is required.Medical experience, either practical or classroom knowledge needed.Proven understanding of the medical revenue cycle.Demonstrated excellent verbal, written and interpersonal communication skills.Demonstrated knowledge of HIPAA rules and regulations.Attention to detailGood attendance recordProven ability to work collaboratively in a team environmentDemonstrated ability to perform work in alignment with company mission and valuesProven PC proficiency in MS Office Suite ApplicationsFluent in Spanish and englishWork Environment / Physical RequirementsWork environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephoneOccasional lifting may be required up to 25 lbs.Must be able to be on the phone for extended periods of timeMust be able to sit for extended periods of time with frequent bending and stooping