Customer Service Supervisor

Happy Mammoth is a fast-growing natural supplements business selling across Australia, EU and the United States. We specialize in formulating, producing and marketing gut, digestive and microbiome and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.We are looking for an experienced Customer Service Supervisor to lead and scale our remote support team across Australia, Europe, and the USA.This is a fully remote position.What We OfferCompetitive salaryPTOWork from anywhereA driven, collaborative, and passionate global teamThe opportunity to build and optimize a high-performing support functionKey ResponsibilitiesLead, coach, and develop a remote team of Customer Service AgentsMonitor and improve KPIs (CSAT, response times, resolution rates, retention, resell performance)Manage escalations and ensure consistently high-quality customer interactions (phone, chat, email, social)Oversee daily operations within our CRM (e.g., Zowie or similar platforms)Optimize workflows, automation, knowledge bases, templates, and SOPsSupervise order management in Shopify and fulfillment systemsOversee social media moderation and community engagementCollaborate cross-functionally to improve customer experience and operational efficiencyWhat We’re Looking ForProven experience leading or mentoring a customer support teamExperience managing remote teams across time zonesStrong hands-on experience with CRMs such as Zowie or similar customer support platforms, including workflow management and reportingSolid knowledge of Shopify and eCommerce operationsKPI-driven, detail-oriented, and systems-focusedConfident communicator in written and spoken EnglishProactive leader who thrives in a fast-paced, scaling environmentInterest in natural health is a plusIf you’re passionate about leadership, operational excellence, and delivering exceptional customer experiences at scale, we’d love to hear from you.Please submit your CV in English. Applications submitted in other languages will not be considered.Powered by JazzHRXj9WOEpVmC