Customer Service Team Lead
Posted: 4 days ago
mid
Job Description
Role DescriptionThis is a full-time on-site role for a Customer Service Team Lead, located in Qesm 2nd 6 October. The Customer Service Team Lead will be responsible for overseeing the customer service team to ensure the delivery of high-quality support and customer satisfaction. Daily tasks include managing and coordinating customer service activities, providing guidance and support to team members, and ensuring adherence to customer service policies and standards. The role also involves handling escalated customer issues, training new customer service representatives, and collaborating with other departments to enhance the overall customer experience.QualificationsCustomer Service, Customer Support, and Customer Satisfaction skillsEnglish level B2 is a mustExperience in Customer Service Management 1 year at listLeadership and team management skillsExcellent problem-solving and decision-making abilitiesAbility to work independently and effectively in a team environmentBachelor's degree in Business Administration or related field is preferred
Job Application Tips
- Tailor your resume to highlight relevant experience for this position
- Write a compelling cover letter that addresses the specific requirements
- Research the company culture and values before applying
- Prepare examples of your work that demonstrate your skills
- Follow up on your application after a reasonable time period