Customer Service Team Lead

Company DescriptionCelebrating the magic of childhood, STORIA specializes in crafting bespoke, personalized stories that captivate young minds. Our unique approach weaves a child's name and image into each narrative, creating an immersive reading experience. As parents, we prioritize not only entertaining but also educating, imparting valuable life lessons and shaping positive attitudes in young hearts. Join us on a storytelling journey that sparks imagination, strengthens family bonds, and empowers the next generation with knowledge and values.Role DescriptionThis is a full-time, on-site role located in Alexandria, Egypt, for a Customer Service Team Lead. The Customer Service Team Lead will manage the customer service team, oversee daily operations, handle customer inquiries and complaints, and ensure customer satisfaction. Responsibilities include coordinating with other departments, improving processes, and providing training and support to team members.QualificationsCustomer Service Management, Customer Support, and Customer Satisfaction skillsStrong Customer Service and Communication abilitiesLeadership and team management experienceExcellent problem-solving and interpersonal skillsQuality Assurance.Ability to work on-site in Alexandria, EgyptBachelor's degree in business administration, Communications, or related fieldExperience in same position is must.