Customer Service with Romanian - Serviciu Clienți cu limba Română

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Bulgaria included. You will be signing the contract directly with the Bulgarian employer. Location: Sofia, BulgariaWorking Model: On-site (B&M)Salary: 3,200 BGN gross per monthAbout the Role:We are looking for a motivated and detail-oriented Customer Service Representative to join an international team based in Sofia. You will be responsible for providing excellent support to Romanian-speaking customers, ensuring inquiries are handled efficiently and professionally.Responsibilities:Handle incoming customer requests via phone, email, or chat.Provide accurate information regarding products and services.Resolve customer issues in a timely and effective manner.Escalate complex or unresolved cases to the appropriate department.Maintain a positive and professional attitude in all customer interactions.Working Hours:Monday to Friday: 8:00 a.m. – 10:00 p.m.Saturday and Sunday: 10:00 a.m. – 6:00 p.m.(Rotational shifts based on the local market time zone.)Training:2 weeks of comprehensive training + 1 week of nesting (mentored practice).Requirements:Romanian: C2 level (preferred).English: Minimum B2 level (intermediate to upper-intermediate).Excellent communication and problem-solving skills.Ability to work effectively in a fast-paced environment.Previous experience in customer service or a similar role is an advantage.What We Offer:Competitive salary of 3,200 BGN gross.Paid training and continuous professional development.Dynamic, multicultural work environment.Stable, full-time employment with growth opportunities.If you are a Romanian speaker looking to develop your career in customer service and enjoy working in an international setting, apply now and join our team in Sofia!Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.By clicking the "Apply" button or otherwise sending your application to REAL RECRUITMENT SOLUTIONS Sp. z o.o. based in: Siewna 30, 31-231 Kraków (Employer - data administrator), you agree to the processing of your personal data by the Employer for the purpose of recruitment. You can withdraw your consent at any time by contacting us at the following e-mail address: info@realrecsolutions.com.