Customer Services Administrator

Company DescriptionFannin Limited is part of DCC Vital. At Fannin we provide the medical devices, pharmaceuticals and diagnostic products that help healthcare professionals and patients across the Island of Ireland and the UK manage illness and restore health. But what we deliver is more than simply the mechanics of treatment, we seek to be the best service provider of Medical Devices, Medicines and Services to the healthcare sector.With the heritage of care giving dating back to 1829 we have track record in medical supplies and pharmaceutical distribution to support our claims. We deliver confidence in our ability and with the backing of DCC, one of Irelands largest PLCs, we have the financial strength to sustain and develop our business which is underpinned by our dedicated workforce.For information about job opportunities at Fannin and across the wider DCC Vital business, please visit the DCC Vital career site.Job DescriptionCustomer Service Administrator CCSLocation: Aerodrome Business Park, Rathcoole, Co. DublinDepartment: Community Care ServicesReports to: Community Care Services ManagerContract type: Permanent, Full TimePrincipal Duties And ResponsibilitiesDealing with internal & external customer enquiries/requestsEnsure that customer queries and issues are resolved promptly and thoroughlyAccepting and entering customer ordersScheduling orders for delivery/collectionGenerating delivery/collection dockets and manifestsLiaising with drivers to ensure efficient & timely delivery of product to customersCompleting deliveries & collections on systemCollecting and matching proof of delivery to completed tasksMonitoring and issuing of stock to backordersAssigning calls to repair techniciansMonitoring status of repair calls and chasing outstanding calls with techniciansLogging and managing PPM schedule for HSE equipmentHandle customer issues/complaints - logging, distribution, follow up and reporting of issuesLogging, preparation and issuing quotations to HSEComplete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.Other InformationOccasional requirements to work beyond normal working hours and to travel to other Fannin sites will be expected.You will be expected to attend internal & external training coursesFANNIN IS AN EQUAL OPPORTUNITY EMPLOYERAlthough the above is a description of the requirements of your job, as stated in your contract of employment, you may be required to carry out other reasonable duties as the Company may require from time to time.Profile DescriptionQualifications and Experience:The Successful Candidate Will Ideally HaveTwo years previous experience in a similar role, ideally in a Service environment.Experience in a busy warehouse environment would be ideal.Working knowledge of SAPI.T. literateThe Successful Candidate Will BeFlexible, hardworking and enjoy working with people.Articulate, courteous with a friendly telephone mannerAbility to work well under pressure while adhering to strict deadlinesSkillsAttention to detail Time Management Interpersonal SkillsBenefitsBonus Life Assurance Paid Holidays Pension