Customer Services Assistant

About the RoleWe are looking for a talented Customer Services Assistant to join our Customer Services Team who will be responsible for serving for all types of customers such as trade customers, schools, teachers and end-users by answering the enquiries, handling the orders and promoting actively with using wide knowledge of OUP products. Key Responsibilities: 1. Customer Care/Consulting Take care of incoming emails and phone calls from customers which means answering enquiries, often include consulting regarding textbook selection and digital support. This includes customers who use OUPJ e-commerce site and schools which open the direct account with OUP.  2. Support Sales Team As a member of the group directly receiving customer enquiries, liaise with Sales Team to support the customers.  3. Trade accounts maintenance Supporting trade accounts by answering the enquiries, handling the orders and providing promotional materials. This includes visiting the customers. Trade accounts maintenance may occasionally require overnight domestic travel.  4. Liaise with Internaional Education and Academic department staff The focused subject is not only ELT titles but also international education and academic products as well. Therefore, this position is needed to work very closely with these divisions.  5. Event attendance Plan and attend CS/Trade oriented events covering all the subjects such as an academic conference and storytelling at bookstore online and physically. Staff other major events organized by other department as required. Domestic travel on some weekends (mostly overnight travel) may be required.  6. Committees Active participation in cross divisional committees and other special projects.  About YouEssential:  Bachelor’s degree or above Native in Japanese and business level English or higher Interested not only in English language education but also broad area of education and academic studies that OUP covers, and in publishing industry itself. Excellent understanding on Japanese commercial customs Well-motivated to meet with new people Act proactively and work independently with a desire to learn wide subject across all OUP products. Have a problem-solving mentality and actively seek challenges Proficient in MS Office Good at multitask ways of working.