Customer Services Co-ordinator

Respond to stock requests received from Crop Advisors/Depots. Execute efficient and accurate ordering and expediting orders Expedite stock requests and communication of requests with Crop Advisors and depot personnel. Perform Buying task: Placing of POs, Sending of Orders to suppliers, follow up on orders, provide feedback on orders. Monitor excess stock levels at Crop Advisor warehouses. Follow up on GRN’s from Crop Advisors with direct deliveries and stock transfers (GIT’s). Participate in stock takes Prioritise tasks and manage time correctly in order to complete daily tasks timeously. Perform a relief support function for other members of the department Filing and scanning of paperwork Manage stock returns from depots (Drawbacks) Adhere to all internal control policies of the Company Uphold and work according to all internal and external safety guidelines Required to conform to relevant SHEQ rules and regulations as per company policy. Undertake any legal ad hoc tasks for which the incumbent is competent as directed by the Warehouse Team Leader or Management. Investigate customer complaints so as to ensure customer centricity and advise process to be followed. Report customer complaints to the relevant Management staff member and relevant actions taken. Report outcome of investigation and resolution of problem to the relevant Management staff member. Ensure continued communication throughout the process with the customer up to resolution of the problem, keeping the Warehouse Team Leader updated. Ensure good housekeeping standards are maintained in areas responsibility.