Customer Services Coordinator at Industrial Project Department

Mô tả công việc Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution Takes and handles customer inquiries, e.g. Track and Trace Takes and registers all customer complaints Drives solution of customer complaints by solving it directly or assigning tasks to other function Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are completed. Takes and processes customer feedback and asks for feedback (e.g. follow-up on complaint handling) Collaborates closely with other departments for smooth handling of shipments and continuous update.Escalates issues, if requiredYêu cầu công việcGood knowledge of operational processes and systemsAbility to identify and meet customer needs in a pleasant and friendly mannerExcellent communication and interpersonal skillsGood working attitudeMinimum 2 year experience in logistics & freight forwarding industry.University bachelor degree in a business discipline or relevant education and work experience preferably in Supply Chain / Logistic sectors - Preferably good knowledge of Supply Chain / Logistics business & Customs procedure in Industrial Projects Industry and business systems.Excellent written and spoken skills in English and local Vietnamese language