Customer Services Coordinator

Full:Time : On:site: Days and WeekendsLiverpool, Estuary Business Park : Free onsite parkingSalary: A GBP 26 : 28k (DOE) + Performance bonusTyrenet are looking to increase their coverage over a 24:hour period so there is some flexibility required on shift patterns. Expected work patterns include working 5 days per week, with days off in lieu for weekend days worked.Shifts vary between 6:3 and 8:5 during the week and 6:2 and 2:10 at the weekends.The ChallengeAs a Customer Services Coordinator at Tyrenet, youll play a vital role in delivering fast, reliable, and friendly, first:class service to our customers. Youll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.The ApproachWere looking for someone who thrives in a fast:paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, youll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.Youll be part of a supportive, team:focused environment where attention to detail and customer care make a real difference.Key Responsibilities Handle incoming calls from customers, providing reassurance and clear communication Use internal systems to log and manage cases efficiently Coordinate roadside assistance with external tyre partners Monitor progress and keep customers updated throughout Close cases and ensure accurate record:keeping Support the Operations Manager and team with daily operational tasks Identify opportunities to improve processes or service deliveryThe CandidateWere Looking For Someone Who Brings Customer service experience (ideally in automotive, logistics, or another fast:paced environment) Strong communication skills with a calm, friendly approach Confidence under pressure and the ability to manage difficult conversations professionally Excellent attention to detail and accurate case management Confidence using IT systems and learning new tools A proactive, team:oriented attitude Flexibility to work occasional weekend shifts preferred.Equity, Diversity and InclusionAt Tyrenet, were committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer.INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.