Customer Solutions, Digital (Title: Assistant Manager or Specialist)

Job responsibilitiesThis role is to take in charge the implementations, evolutions and RUN support of the Louis Vuitton digital initiatives in an Agile organization:In relation with local business teams for issue identification &solving, enhancement collection, enhancement validation, solution customizing autonomously working with developersIn relation with the HQ LV_NEO for “core” enhancement set-up, enhancement developments and solution supportCritical business operation support (commercial and non-commercial): Digital Retail, Retail stores, and offsite events which involve digital servicesCollaborate with Customer Solutions member for further improvement of both hard and soft skillsSelf-management & build effective working relationships with multiple teamsProfileKey Requirements / QUALIFICATION AND SKILLSRequired:Around 3 years of experience to build and manage digital solutions, especially the well-known products such as; Salesforce (Commerce Cloud), Google AnalyticsExperience to manage payment services (Credit Card (bonus payment, instalment payment,,), Bank Transfer, Cash on Delivery, Alternative Payment (PayPay, Rakuten Pay, Paidy, Pay-easy, Apple Pay, Google Pay..)Experience to work closely with teams managing Digital Retail, Client services, Advertisement and Digital, Logistics & Supply Chain, FinanceTroubleshooting skill (e.g. check system log to analyse system error)Language: Business level of Japanese and English (＊Strong communication and presentation skills with both languages)Preferred:Experience to utilize the well-known integration products such as; Mulesoft, LINE API, Open SearchExperience of de facto standard tool for IT management such as JIRA, Confluence, ServiceNowProject management skillExperience to work in multi-cultures and diversity work environmentAdditional informationINTERNAL WORKING RELATIONSVarious domains in Japan LV_NEOCustomer Solutions (Retail, Client Experience)Enterprise Solutions (Logistics, Delivery Experience, Supply Chain and Omnichannel, SAP Distribution & Finance )Enterprise Architecture and DataTechnical teamTraining ManagerCISOVarious domains in Zone (EU, APAC, US) LV_NEOCustomer Solutions in other zonesVarious domains in HQ LV_NEOCustomer Solutions. Main areas of interaction: Digital Retail, Client Services domainsDistribution and Finance. Main areas of interaction: Logistics, Delivery Experience, Supply Chain and Omnichannel, SAP Distribution & FinanceEnterprise Architecture and Data. Main areas of interaction: Data Integration, Data & Analytics, Functional ArchitectureInformation SecurityEXTERNAL WORKING RELATIONS Application and infrastructure support team in various countries (India, Malaysia, Singapore, France, etc.)Local solutions’ service providersVarious business departments in JapanDigital RetailClient servicesAdvertising and Digital (in charge of Web front)Logistics and Supply ChainFinanceClient DevelopmentNational SalesRecruitment stepsINTERVIEW PROCESS 1st Interview: HR Interview2nd INTERVIEW: HM Interview3rd interview: Head of Div Interview4th interview: HQ Head of DOMAIN InterviewReference LVM30111