Customer Success Advocate

Job TitleCustomer Success Advocate Job DescriptionWe are seeking a Customer Success Advocate (CSA) to join our dynamic Customer Success team. This role focuses on enhancing customer satisfaction, improving product adoption, and supporting Sage Intacct's Customer Journey. As a CSA, you will act as a trusted product expert, assisting Account Managers with inquiries, resolving customer concerns, and driving greater engagement through milestones, references, and Community involvement.This is a hybrid role: 3 days per week onsite* Key ResponsibilitiesKey Responsibilities:Be a leading product expert for Account Manager inquiriesIncrease product adoption based on interacting with Sage Intacct customers as product-related questions ariseServe as a liaison between Customer and Professional Services to provide detailed customer requirements for solutionsSubject matter expert in Sage Intacct solutions and module add-onsHelp drive Product Management roadmap through the voice of the CustomerWork alongside Customer Strategy & Value Teams to drive product adoptionMonitor product usage and patternsRecommend training paths for success by customer roleSupport escalation managementCustomer Account Review participation leading Value AssessmentsAid in the development and execution of customer onboarding deliverablesParticipate in Community Q&ARequirementsBachelor's Degree in Business, Accounting, or a related field requiredProficiency in SAP software and accounting software platforms, such as Sage Intacct, Sage 300 or similar mid-market solutionsStrong knowledge of accounting principles and financial reportingProfessional services, solution consulting, or consulting backgrounds desiredAbility to interact with customers, review complex requirements, and provide detailed solutionsAbility to work with other departments at Sage Intacct (Professional Services, Support, Product Management, Engineering, Sales, etc.)Strong written and verbal communication skills requiredPlenty of perksCompetitive salaries that landed us top 5% of similar sized companies (according to Comparably)Comprehensive health, dental and vision coverage401(k) retirement match (100% matching up to 4%)32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date5 days paid yearly to volunteer (through Sage Foundation)$5,250 tuition reimbursement per calendar year starting 6 months after hire dateSage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)Library of on-demand career development options and ongoing training offeringsWhat it's like to work at Sage: Careers homepage - https://www.sage.com/en-us/company/careers/ Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm LinkedIn page - https://www.linkedin.com/company/sage-softwareLI-JM1 FunctionCustomer Operations CountryUnited States Office LocationAtlanta Work Place typeHybrid AdvertWorking at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpncWe celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/