Customer Success Analytic Consultant

Job Description The Customer Success Consultant will be working very closely with our retailer clients to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our Account development associates. The role mainly focusses on retailers in the Tech and Durables sector.You will be responsible for maintaining and/or enhancing existing customer relationships, increasing customer satisfaction (NPS), using deep industry/customer/product knowledge to increase client ROI and driving adoption of NielsenIQ tools & capabilities. You will use NielsenIQ tools to deliver strategic analysis with actionable insights and thought leadership on market, industry and category trends. RESPONSIBILITIESServes as the relationship owner within Customer Success to manage client relationship and execute critical communicationsBuilds a network of effective and meaningful relationships at all levels to maximize business opportunitiesLeads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business PlanEnsuring high customer retention and satisfaction levels by delivering exceptional service and support as well as leading governance meetings and monitoring customer health metrics like NPSLeverages existing NielsenIQ tools to advance customer business objectives through strategic analysis and thought leadership and flawless executionResponsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursueActs as voice of customer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need A little bit more about youQualificationsBachelor’s degree in business, Marketing, Communications, or a related field2+ years of experience in customer success, account management, customer service roles or retailFluent in Dutch and EnglishExperience of analysing data in Tech and Durables or FMCG environmentStrong planning and servicing skillsExperience of working with clients to solve business issuesExcellent communication, presentation and interpersonal skillsDemonstration of how to design solutions to answer client business issuesA consultative style of workingA proven track record of delivering success through othersAbility to build strong networks and relationships, internally and with the client What we offerA dynamic work environment with opportunities to engage with local and global companiesFlexible working hours and hybrid work optionsComprehensive onboarding and internal training programsAccess to learning platformsStaff and team eventsAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion