Customer Success Associate

Company DescriptionGameStrat is one of the fastest-growing tech startups and the market leader in instant video replay software for sports and tactical training. Founded by former University of Ottawa football players, it began as a tool to give their team a competitive edge and quickly evolved into the go-to solution for football, hockey, lacrosse, and defense and law enforcement environments.Now trusted by over 1,000 teams and organizations across North America, GameStrat is known for its speed, reliability, and ease of use, helping coaches and tactical units make smarter decisions in real-time.Job DescriptionWe’re looking for somebody who is passionate about sports and wants to join one of the fastest growing startups in Ottawa. GameStrat has emerged as a blue-chip company in the sports coaching software industry, combining innovative and easy to use technology to help coaches win more games. We’re looking for a Customer Success Associate who loves solving problems and who doesn’t shy away from stressful and high pressure situations.As part of the GameStrat Customer Success & Support Team, our goal is to always be available and solve problems for our customers when they need it most (during their seasons and on game days). Your main responsibilities would be handling customer onboarding, managing renewals in the off season, and most importantly being available for in season and game day support. Specifically on game days, you would have to answer and make phone calls on Thursday nights, Friday nights and Saturdays during the football season, and also replying to emails and chats from our users, ultimately making sure that each team is prepared to run GameStrat smoothly on game days. You will become an expert in operating and supporting GameStrat products. In your cover letter, tell us why you want to work in a startup environment at GameStrat and also a memorable football moment in your lifetime. Cover letter can be emailed to careers@gamestrat.comAlso answer in your cover letter if you are comfortable with working irregular hours as well as being available to take and make phone calls on Thursday, Friday and Saturday nights during the fall football season (mid August - Mid December) between 4pm - 12am ET?*Eligibility to travel within Canada and to the U.S. is a job requirement.QualificationsComfort in a fast-paced, entrepreneurial, start-up environmentA genuine interest in helping coaches use and leverage technology in football Detail oriented, positive minded, strategic thinker and strong work ethicCalm under pressure and stressful situationsComfortable and confident with speaking on the phone a lotEager to learn and grow with a “do not take no for an answer” mentality