Customer Success Associate

Qualifications• Education and Experience: - Bachelor's degree in Business Administration, Marketing, or a related field (preferred).  - Previous experience in client coordination, account management, or customer service roles, particularly in a B2B environment.• Skills and Competencies:  - Excellent interpersonal and communication skills to build and maintain strong client relationships.  - Proficiency in English (additional language proficiency is a plus) to effectively communicate with foreign clients.  - Strong organizational and multitasking abilities to manage multiple clients and tasks simultaneously.  - Problem-solving mindset to address client issues and proactively identify opportunities for improvement.  - Familiarity with CRM software and other relevant tools to manage client information and track interactions.• Industry Knowledge:  - Knowledge of sports statistics or the sports industry is desirable but not mandatory.  - Willingness to learn and stay updated on industry trends and developments.Duties & Responsibilities• Client Coordination and Communication:  - Serve as the primary contact for foreign clients, establishing and maintaining professional relationships.  - Facilitate effective communication between the operations and sales departments and foreign clients.  - Act as a liaison to ensure timely and accurate exchange of information, addressing client inquiries, concerns, and requests promptly.• Client Onboarding and Account Management:  - Assist in the onboarding process of new foreign clients, coordinating with internal teams to ensure a smooth transition.  - Maintain accurate client records, including contact details, services provided, and any special requirements.• Client Support and Issue Resolution:  - Provide ongoing support to foreign clients, addressing inquiries, resolving issues, and ensuring client satisfaction.  - Troubleshoot problems or complaints, escalating complex issues to the appropriate internal departments for resolution.  - Proactively identify potential service improvements or areas where client expectations are not being met.• Collaboration and Coordination:  - Collaborate with the operations and sales departments to ensure seamless service delivery and client satisfaction.  - Work closely with cross-functional teams to streamline processes, resolve client issues, and enhance service quality.  - Participate in regular meetings to share client feedback, discuss challenges, and propose solutions. Vacancy Highlights Location : RemotelyWorking days : 6 days/week - One day offContract type : Full time