Customer Success Engineer

Are you passionate about energy, technology, and customer impact?At Wattnow, we help businesses make smarter, data-driven energy decisions and we’re looking for a Customer Success Engineer to join our team and help clients unlock the full potential of our platform.💡 What You’ll DoBe the go-to expert helping clients maximize value from Wattnow’s solutions.Lead onboarding and training sessions for new customers, ensuring smooth adoption.Provide technical support, troubleshoot issues, and ensure a world-class customer experience.Analyze client energy data to identify performance insights and optimization opportunities.Collaborate with engineering and product teams to translate customer feedback into actionable improvements.Develop success plans and dashboards to track customer outcomes.Contribute to scalable strategies for supporting, engaging, and retaining customers.⚙️ What You BringA degree in Electrical or Energy Engineering, or a related field (preferred).1-3 years of experience in Customer Success, Technical Support, or Field Engineering ideally within a SaaS environment.Strong analytical and troubleshooting skills.Experience with CRM/helpdesk tools.Excellent communication skills in English and French, with the ability to explain technical concepts clearly and simply.A curious, proactive mindset with a passion for sustainability and innovation.🌍 Why Join WattnowAt Wattnow, we’re redefining how organizations manage and reduce energy consumption. You’ll join a team that values innovation, collaboration, and real-world impact where your work directly contributes to a more sustainable future.📩 Ready to Make an Impact?Apply now and help us power a smarter, greener world.Send your resume, motivation letter, and any additional relevant documents to support@wattnow.io.