Customer Success

Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.   Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. We’re looking for a Customer Success Manager (Hybrid from Haarlem, Netherlands )As a Customer Success Manager at Signhost (formerly Evidos), you’ll be the vital link between our customers and internal teams. From the moment a deal is closed, you’ll guide clients through onboarding, provide expert support, and ensure they get the most out of our digital signing and identification solutions.You’ll be the go-to person for customer questions via phone and email, deliver training sessions, and proactively identify opportunities through data to enhance customer satisfaction and drive growth. You’ll also collaborate closely with Sales, Product and other CSM’s to share insights and improve our services.This is a dynamic, customer-facing role where your enthusiasm, communication skills, and technical curiosity will shine.We offer flexibility We offer a diverse work environment Futureproof your career with a job in information security How You Will Make An ImpactServe as the primary point of contact for customers after the sale; delivering timely, thoughtful, and solution-oriented support.Guide customers through onboarding; ensuring a smooth start and helping them make the most of our platform and services.Conduct regular six-month check-ins to assess customer satisfaction; identify growth opportunities and proactively suggest relevant upsell options.Act as the voice of the customer by sharing feedback and insights with the Product team to help shape future developments.Collaborate closely with Sales and fellow Customer Success colleagues to exchange product knowledge, technical insights, and best practices.Monitor customer health metrics and usage data to proactively address risks and ensure long-term retention.Work cross-functionally with Product and the CS-team to resolve issues and advocate for customer needs.Contribute to the continuous improvement of internal processes and customer journeys, with a strong focus on scalability and automation.Stay up-to-date with product updates and industry trends to provide strategic guidance to customers and help them achieve their goals.What We’re Looking ForA natural collaborator with strong listening and communication skillsEnthusiastic, proactive, and customer-focusedFluent in Dutch and English, both written and spokenAffinity with IT or SaaS is a plusWhat We OfferA dynamic role in a fast-growing scale-up with room to grow and shape your workOpportunities for personal development and trainingDaily team lunches, monthly drinks, and fun outingsTravel allowance, pension contributions, and phone cost reimbursementBring Your Own Device allowance: EUR 18/monthCommuting (home-office-home) allowance: EUR 0.23/km with a max of EUR 285/monthPension contribution: 7% of gross salaryAnnual leave: 25 daysUnlimited lunch/tea/coffee/snacks/fruit with employee contribution (bijtelling maaltijd) following the Dutch statutory regulation.Why Should You Apply?Leader in the security industry Friendly, supportive & knowledgeable teamsOpportunities for on-the-job training You’ll help secure identities! For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube.At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team: Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.  Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.  Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.  We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.   Apply today! For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTubeFor US Roles, Or Where ApplicableEntrust is an EEO/AA/Disabled/Veterans EmployerFor Canadian Roles, Or Where ApplicableEntrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com.RecruiterXochitl Ticas LaraXochitl.TicasLara@entrust.com