Customer Success Intern

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.Our technology mirrors our people - Smart, Innovative & Forward ThinkingTo maintain competitive advantage as we grow, we are currently looking for new Customer Success Intern:Job Purpose:The Customer Success Intern will support the Customer Success team in driving customer satisfaction, renewals, and growth. This role provides hands-on experience in client relationship management, troubleshooting, and cross-functional collaboration. The intern will assist with customer inquiries, reporting, and feedback analysis, while also gaining exposure to best practices in account management and customer journey optimization.What You’ll DoAs a Customer Success Intern, you will:Assist the Customer Success team in Customer renewals and upgrades.Support customers by responding to inquiries and troubleshooting basic issues.Help prepare reports, track customer health, and analyze feedback.Collaborate with cross-functional teams (Sales, Product, Support) to ensure a smooth customer journey.Contribute ideas for improving the customer experience.Shadow meetings with clients and learn best practices for account management.We’re looking for someone who is:Currently pursuing or recently graduated with a degree in Business, Marketing, Communications, or a related field.Strong communicator with excellent written and verbal skills.Eager to learn about SaaS, customer experience, and relationship management.Organized, detail-oriented, and able to multitask.Comfortable using digital tools (e.g., CRM systems, spreadsheets, presentation software).Bonus: Familiarity with SaaS, e-commerce, or fintech platforms.Duration:3–6 months (subject to renewal).Our values guide how we think and act - They describe what we care about the mostCustomer first - It’s embedded in our design thinking and customer service approachOpen - Openness allows us to constantly improve and evolveReal - No jargon and no excuses!Bold - Constantly challenging ourselves and our way of thinkingResilient – If we fail, we bounce back stronger than beforeCollaborative - We know that we can achieve a lot more as a teamWe are changing lives by constantly striving for a better solutionClick apply below and become part of the Geidea story