Customer Success – Junior Analyst

Enor Securities is a fast-growing company specializing in digital assets and asset tokenization. Our team brings extensive experience from both traditional and digital financial markets, operating with a strong focus on innovation, security, and excellence.We are looking for curious, proactive professionals who are interested in developing their knowledge in digital assets, tokenized economies, and blockchain technology.This role is essential to ensure our clients achieve success using our products and services, fostering long-term relationships, engagement, and value throughout the customer journey.Responsibilities• Monitor and support the customer journey, ensuring a positive experience and proper adoption of Enor Securities’ products and services; • Act as a strategic point of contact for international clients, building strong and long-term relationships; • Communicate with clients in English and Spanish via email, WhatsApp, and meetings when necessary; • Monitor client engagement and identify opportunities for retention, growth, and experience improvement; • Support customer onboarding and education, ensuring clients fully understand the platform and solutions; • Gather client feedback and share insights with Product, Marketing, and Operations teams; • Track customer success metrics such as NPS, churn, adoption, and engagement, contributing to continuous improvement.Requirements• Fluent in English and Spanish (mandatory); • Excellent written and verbal communication skills; • Strong organizational skills and ability to manage client relationships; • Empathy and strong customer-focused mindset; • Familiarity with CRM or Customer Success tools (HubSpot, Salesforce, Gainsight, Intercom, etc.); • Analytical mindset to monitor and interpret customer success metrics.Nice to Have• Portuguese is a plus; • Previous experience in Customer Success, Customer Experience, or client relationship management; • Familiarity with customer success metrics (NPS, churn, LTV, product adoption); • Interest in digital products, fintech, SaaS, or blockchain technology.Why Join ENOR SECURITIES• A dynamic environment focused on innovation in the digital financial market; • Opportunity to work with liquidity operations and digital assets on a global scale; • Collaborative culture with strong emphasis on continuous learning and professional growth; • The chance to contribute directly to the growth of an internationally expanding operation.If you are excited about working in an innovative and collaborative environment and want to be part of a company shaping the future of digital finance, we would love to hear from you