Customer Success Manager ( +5 years)

Company Description Ace Jobs is more than just a recruitment agency; it’s a strategic career partner dedicated to connecting top talent with exceptional opportunities in the ever-evolving job market. We have built a reputation as a premier agency by matching skilled professionals with their ideal roles and offering tailored services that cater to the unique needs of every client and candidate. With an extensive network and commitment to excellence, we aim to turn aspirations into achievements through personalized connections. At Ace Jobs, we take pride in delivering value to our clients and empowering candidates to succeed in their professional journeys. Role Description This is a full-time, on-site Customer Success Manager role based in Kathmandu. The Customer Success Manager will be responsible for ensuring customer satisfaction, driving customer retention, and building strong relationships with clients to foster long-term success. Daily tasks will include analyzing customer feedback, delivering exceptional customer service, identifying opportunities for improvements, and collaborating with internal teams to meet customer needs. Qualifications Proven expertise in Customer Satisfaction and delivering high-quality Customer ServiceStrong Analytical Skills to interpret customer data and insightsExperience in Customer Retention strategies and fostering long-lasting relationshipsExcellent Relationship Building skills with the ability to understand and meet customer needsExceptional communication and interpersonal skills5+ years of experience in a similar roleBachelor’s degree in Business, Management, or a related field is preferredProficiency in using CRM tools and related software is an asset