Customer Success Manager, APAC

About UsEstablished in 2014, tvbeat provides a comprehensive TV Inventory & Yield Management framework designed for TV operators, broadcasters, and OTT players. Our solutions focus on addressing a TOTAL TV approach across linear and digital inventory-  covering both historical data and future forecasts. Our approach enhances operational efficiency through inventory checks, comprehensive TV planning, and in-flight optimization, ensuring our clients maximize the value of their advertising investments.Total TV offers customers a unified view of our clients tech stack and Customer Success is at the core of our business. Our dedicated team works closely with clients to ensure they receive exceptional service and derive the maximum value from our solutions.About the RoleWe are seeking an ambitious Client Success expert to join our growing team to manage our new clients across the Australasia Region. In this customer-facing role, you will manage a spectrum of relationships across our clients organisations and ensure they maximise the value of our Total TV solutions. Your role is crucial in ensuring our clients effectively leverage our Campaign Planning, Forecasting and Reporting to achieve their advertising goals.Key ResponsibilitiesClient Management: Serve as the primary point of contact across our clients organisation - from important key Stakeholders and data teams to licensed users of our UI/solutions. You will also be tasked with supporting our clients with requests and needs of our solutions for Advertising and Media Partners. Client Collaboration and Relationship Growth: Schedule regular Business Reviews where we can continue to demonstrate our value and successes. Ensure we are aligned with our measurable goals and use this forum as an opportunity to upsell/Cross Sell solutions. Additionally, this role will require regular contact with our clients by attending their offices on a regular cadence to host workshops and sessions on a bi-weekly basis. Provide training, Onboarding and day to day support: Plan and manage onboarding sessions and workshops for users across our clients organisations. Drive adoption by showcasing use cases and driving value of our solutions across our UIs/APIs. Keep track of usage of our solutions and dashboards and ensure that there is continual growth.Internal Collaboration/Feedback & Improvement: Work closely with internal teams such as Product, Solutions Architects and Technical Support - sharing client requirements to help with development of tailored solutions.  Gather insights on client challenges and successes, and provide regular feedback to internal teams to drive continuous improvements in our processes and solutions whilst also ensuring ongoing satisfaction and addressing any issues promptly.Strategic Support: Assist in the development and implementation of client success initiatives and strategies that support our business objectives.What We Are Looking ForExperience: a minimum of 5-8 years of experience in customer success roles within a SaaS/data Ad Tech business Industry Knowledge: Familiarity with the advertising technology landscape and an understanding of how data-driven solutions support media planning and optimization.Commercial Acumen: Has experience working with Digital or Linear Advertising and has a core understanding of the advertising campaign lifecycle. Communication Skills: Excellent verbal and written communication skills, with the ability to clearly convey complex ideas to diverse stakeholders.Analytical & Problem-Solving: Strong analytical skills with a proactive approach to identifying challenges and implementing effective solutions.Team Player: A collaborative mindset with the eagerness to contribute to a dynamic, fast-paced SaaS environment and learn from experienced colleagues.