Customer Success Manager – Asia

Job DescriptionWe’re looking for a Customer Success Manager to join Shoreline’s growing team and play a key role in accelerating the green transition. Based in Japan or remote, you will be the primary caretaker of our customers across Asia, helping them succeed by maximizing the value of Shoreline’s AI-driven simulation and optimization solutions for wind turbine projects. At Shoreline, our mission is to build long-term partnerships with renewable energy leaders. Our intelligent simulation technology and deep industry expertise enable customers to make better decisions, improve project outcomes, and drive the adoption of clean energy worldwide.

What You Will DoAs a Customer Success Manager, you will act as the trusted advisor for our customers in Asia, ensuring they achieve measurable business outcomes with Shoreline’s solutions. You will support our Asia-based customers when they have questions and need help with our software, you will drive adoption, satisfaction, and retention by building strong relationships, guiding customers through implementation, and helping them unlock the full potential of our platform. Key ResponsibilitiesCustomer Partnership & EngagementServe as the primary point of contact for customers in Asia, managing relationships with stakeholders across technical, operational, and business teams.

Lead onboarding and implementation, ensuring customers adopt Shoreline solutions effectively. Proactively engage with customers through regular check-ins, business reviews, and strategic planning sessions. Value Delivery & AdoptionPartner with customers to understand their goals and KPIs, ensuring our solutions deliver measurable impact. Support customers in setting up and managing complex simulations and projects using Shoreline’s platform, respond to customers inquiries and provide clear guidance on product features. Share best practices, use cases, and insights to drive adoption and expansion. Issue Resolution & AdvocacyWork closely with customers to diagnose and resolve issues, coordinating with Product and Engineering for escalations.

Act as the voice of the customer internally, providing structured feedback to guide product roadmap and feature development. Growth & RetentionMonitor customer health and proactively mitigate churn risks. Identify opportunities for account growth and partner with Sales to drive upsell and expansion initiatives. Who You AreYou are passionate about renewable energy, technology, and customer success. You thrive on building relationships, solving problems, and helping enterprise customers achieve their goals. You are comfortable working across cultures, and you’re energized by the opportunity to support the green transition in Asia.

Background & Experience3–5+ years of experience in a Customer Success, Account Management, or Project Management role in an enterprise B2B SaaS company. Experience In Renewable Energy (wind Industry Experience Preferred). Strong analytical skills and the ability to translate data into actionable insights. Familiarity with CMMS, O&M, or construction of wind turbine projects is a plus. Skills & QualificationsFluent or native-level Japanese speaker, with strong English communication skills (both written and spoken). Additional Asian languages are an advantage. Excellent planning, time management, and organizational skills. Strong problem-solving abilities and customer-centric mindset. Positive, adaptable, and collaborative team player.

What We OfferThe opportunity to join a fast-growing, venture-backed company making a global impact in renewable energy. A dynamic international work environment with passionate and knowledgeable colleagues. A culture focused on empowerment, collaboration, and innovation. Competitive Compensation Aligned With Qualifications And Market Conditions. Contact informationIf you’d like to know more about the position, please reach out to: Maj-Brit Stroemdahl Flaskager, Head of Customer Successflaskager@shoreline. noWe are conducting interviews on an ongoing basis and encourage you to apply as soon as possible.

About UsAt Shoreline Wind, we imagine a world in which it takes far less time and resources to design, construct, and operate renewable energy power plants that can contribute to a significant increase in the amount of renewable energy that gets deployed globally. The Shoreline Platform accelerates the deployment of renewable energy by offering a fully integrated, lifecycle SaaS Super App designed to streamline the design, construction, and operation of wind energy power plants.

Leveraging our proprietary AI technology, we provide users with intelligent insights, precise forecasts, and performance optimizations that drive efficiency during the design, analysis, planning, executing and reporting of renewable energy operations.