Customer Success Manager

Join us as our Customer Success Manager at Dedalus, one of the World’s leading healthcare technology companies, in Berchem, Belgium to do the best work of your career and make a profound impact in providing better care for a healthier planet.What you’ll achieve As Customer Success Manager you get the opportunity to shape our customer relationships, service delivery processes, and overall business performance within the region. The successful candidate will combine strong leadership, customer management expertise, project management capabilities, and hands-on support experience to ensure the success, satisfaction, and retention of our customers. They will play a central role in driving customer value realization, regional growth, and alignment between Delivery, Support, and Product teams.You will:• Develop and implement customer success, retention, and growth strategies aligned with business objectives • Oversee day-to-day customer operations, ensuring service excellence and satisfaction • Drive adoption and value realization of the Dedalus portfolio within customer environments • Ensure profitability and sustainable growth of the business unit through renewals, upsells, and customer advocacy • Identify and pursue new business opportunities within existing accounts and markets • Lead, coach, and develop a team of Application Specialists and Support Engineers • Collaborate closely with Product Management, Sales, Delivery, and Support teams in France to integrate Belgian customer feedback into continuous improvement initiatives • Represent the voice of the Belgian customer in strategic and operational discussions • Maintain strong governance and communication with key customers and stakeholders • Oversee project management activities, ensuring proper planning, execution, and follow-up of ongoing initiatives • Demonstrate flexibility and adaptability in a dynamic, cross-functional, and international environmentTake the next step towards your dream careerAt Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:Essential Requirements:• Solid background in Customer Support operations (incident management, escalation handling, SLA monitoring)• Knowledge of Dedalus France product portfolio (e.g. RIS, PACS, UltraGenda, Diamic, DxCare, etc.) is essential• Strong leadership, organizational, and communication skills• Demonstrated project management experience• Analytical and problem-solving mindset with ability to make data-driven decisions• Strong financial and performance management skills (budgeting, forecasting, KPI tracking)• Experience in cross-functional collaboration and program management• Self-motivated, customer-centric, and open to adopting new technologies and tools• Fluency in English and French is mandatory (Dutch is a strong asset)• Demonstrates flexibility, resilience, and a proactive mindset in a fast-evolving environment• Location: Belgium or France Desirable Requirements:• Proven experience as a Support Leader or Customer Success Manager in a technology or healthcare IT environment• Master’s degree in business administration or equivalent experience (preferred)• Experience in healthcare IT or SaaS industry (preferred)• Bachelor’s degree in business administration, healthcare management, or related fieldWe are Dedalus, come join usDedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.Application closing date: 30th November 2025At Dedalus, innovation starts with inclusion. As a company driven by our Core Values, we know diversity and inclusion are key enablers for us to succeed and grow. Our international footprint connects people from across the globe and we are committed to celebrating diverse backgrounds, skills, experiences and creating an environment that reflects the many communities we reach. ‘Pursuing Diversity and Inclusion’ is one of our Core Values and a part of our ‘Dedalus DNA’, which drives us to build a respectful, diverse, and inclusive environment by recognising the unique needs, perspectives, and potential of all members of our community. Dedalus is proud to promote diversity, inclusion, equity, and equality and is committed to creating a safe and inclusive culture where we celebrate diversity in all forms and empower everyone to be the best they can be.Our diversity & inclusion commitment – Dedalus GlobalLife Flows Through Our Software