Customer Success Manager

Job Title: Customer Success ManagerLocation: Singapore Employment Type: Full-timeAbout the RoleWe are looking for a proactive and customer-focused Customer Success Manager to build strong client relationships, ensure successful onboarding, drive product adoption, and maximise customer satisfaction and retention. You will act as the trusted advisor for our clients, helping them achieve their business outcomes and ensuring long-term partnership success.This role is ideal for someone who enjoys problem-solving, relationship-building, and working closely with cross-functional teams.Key ResponsibilitiesCustomer Onboarding & EnablementLead new customer onboarding and ensure smooth implementation of products/services.Develop training materials, run product demos, and guide customers through best practices.Set clear success plans and expectations with clients.Relationship ManagementBuild strong, long-term relationships with assigned customer accounts.Serve as the main point of contact for customer inquiries, escalations, and strategic discussions.Conduct regular business reviews to track performance and identify opportunities.Customer Retention & SatisfactionMonitor customer health metrics, usage patterns, and engagement levels.Identify early signs of risk and take proactive steps to prevent churn.Capture customer feedback and collaborate internally to enhance products and services.Growth & ExpansionIdentify upsell, cross-sell, and expansion opportunities within existing accounts.Partner with Sales and Product teams to drive growth initiatives.Support customers in adopting new features and maximizing product value.Operational ExcellenceMaintain accurate records in CRM systems (e.g., HubSpot, Salesforce).Prepare customer reports, summaries, and recommendations for internal teams.Contribute to customer success process improvements and knowledge base development.RequirementsBachelor’s degree in Business, Communications, Marketing, or related field.2–5 years of experience in Customer Success, Account Management, or client-facing roles.Excellent communication, interpersonal, and problem-solving skills.Strong ability to manage multiple accounts and work with stakeholders at various levels.Experience in SaaS, tech, B2B services, or digital platforms is a strong advantage.Proficiency with CRM tools, analytics dashboards, and customer engagement platforms.Customer-centric mindset with a passion for helping users succeed.What We OfferOpportunity to work closely with customers and drive meaningful impact.Clear career development path (Senior CSM / Team Lead / Account Director).Supportive and collaborative team environment.Competitive salary, performance bonuses, and benefits.