Customer Success Manager

About the ClientWe are partnering with a leading global SaaS company that has built a complete platform making it possible for anyone to succeed online. This client is a massive company, serving over 282 million users worldwide , with a global presence of around 5,300 employees across 22 countries. Their culture is focused on innovation and collaboration, operating in small, high-level teams. They are a proud equal opportunity employer, committed to creating a work environment where everyone is welcome to succeed.The OpportunityWe are exclusively recruiting for a critical role within the client's sales and account management team. This team empowers new users, agencies, and large enterprise businesses to solve their digital needs. They are focused on driving sales growth by fostering enterprise partnerships and generating high-intent traffic.As a Customer Success Manager, you will be the trusted partner for their most strategic Channel and Enterprise accounts. This is a high-visibility position where you'll ensure long-term customer success and growth by providing expert guidance and helping clients achieve their business goals. You will work directly with their most successful clients, from enterprise and channel partners down to high-revenue mid-market and smaller businesses, solving complex use cases.Key ResponsibilitiesAct as a trusted partner and consultant for a dedicated portfolio of Channel/Enterprise accounts, guiding them on launching and optimizing their web presence.Conduct regular business reviews (QBRs/ABRs) to demonstrate platform value, ensuring long-term health and alignment with customer goals.Partner directly with the product teams to develop and deliver tailored onboarding workshops and training based on specific client requirements.Champion the voice of the customer by providing crucial feedback to the internal product team to shape the platform's future evolution.Drive growth by identifying expansion opportunities, facilitating the renewal process, and ensuring continuous value.About You5+ years of experience in customer success or account management roles in a SaaS company.Fluent in Japanese and business-level EnglishProven ability to identify customer business objectives and pain points to measure the platform's financial impact on the customer's business.Excellent ability to present complex ideas in an accessible and engaging way, including in executive-level customer conversations.A curiosity and growth mindset with a genuine interest in tech and industry.Why JoinWork with the largest and most strategic Channel and Enterprise accounts, solving their most complex challenges.This is a company that is growing its enterprise team rapidly with plans to hire across 7-10 rolesHybrid work environment