Customer Success Manager

🌟 We’re Hiring: Customer Success Manager📍 Location: Remote (Australia) 🕒 Employment Type: Full-Time 💼 Level: Mid-LevelWe’re looking for a proactive, relationship-driven Customer Success Manager to support and grow our customer base in a fully remote environment. In this role, you will guide customers throughout their entire lifecycle—ensuring they achieve value, stay engaged, and get the most out of our products and services.🎯 Key ResponsibilitiesBuild and maintain strong relationships with assigned customer accountsLead onboarding and training sessions to ensure successful product adoptionMonitor customer health, usage patterns, and engagement metricsAct as the primary point of contact for inquiries, escalations, and account guidanceGather customer feedback and collaborate with internal teams to improve the productIdentify opportunities for upselling, renewals, and long-term growthDevelop success plans, documentation, and best practicesConduct regular check-ins, business reviews, and performance analysisAdvocate for customer needs and ensure a smooth, value-driven experience✅ Requirements2–4 years of experience in Customer Success, Account Management, or client-facing rolesStrong communication and relationship-building skillsAbility to manage multiple accounts and prioritize deadlinesAnalytical mindset with the ability to interpret customer dataComfortable leading virtual meetings, demos, and training sessionsExperience using CRM or CSM tools (HubSpot, Salesforce, Gainsight, etc.)Self-driven, organized, and effective in a remote environmentMust be based in Australia with full legal working rightsNice to HaveExperience in SaaS, tech, or subscription-based business modelsUnderstanding of product adoption frameworks or customer lifecycle managementBackground in onboarding, support, or success operationsTechnical aptitude or experience working with APIs/integrations🌟 What We OfferFully remote role across AustraliaSupportive team culture focused on long-term customer valueCareer paths in senior CSM, Customer Success Lead, or Account ManagementCompetitive compensation and benefits packageOngoing training, development, and learning opportunitiesFlexible working arrangements