Customer Success Manager II EXPIRED

Welcome to Planet. We believe in using space to help life on Earth.Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.About The RoleThe Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment. Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will grow and utilize your defence & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.This is a full-time, remote position based in Europe and will require weekly to daily travel to defence customers in Eastern Europe. If located near a Planet office, you are expected to work from that office 3 days per week.Impact You’ll OwnBuild and maintain strong, long-lasting customer relationshipsAssist customers to expand their usage and adoption of our productsOnboarding and training of new clientsCo-own contract renewal with salesProvide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goalsCommunicate consistently with clients throughout the contract life-cycle, escalating important issues where neededWork closely with Sales Representatives and other teams across the companyBring in domain knowledge and be the trusted advisor to our Defence & Intelligence customersWhat You BringExperience successfully managing customer relationships or projects in defenceBachelors’ degree in a relevant field6+ years of experience in Customer Success, account management or similarExcellent verbal and written communication skills in English, the language of the companyAbility to successfully communicate and coordinate with international customers & sales teamsExperience working with defence and intelligence customers across the EMEA regionExcellent problem-solving skills, proactive work style, and ability to work independentlyAbility to multitask and prioritize job requirementsAbility to travel internationallyExperience operating within a classified environmentWhat Makes You Stand OutAbility to obtain and maintain NATO security clearanceFluency in Eastern European languagesExperience in earth observation and related fieldsExperience working with government customersWorking knowledge of geospatial technologies, GIS or Remote SensingExperience as an intelligence professional, imagery analyst or related fieldExperience working with, or in, European defence organizationsApplication Deadline: January 21st, 2026, 11:59pm PSTBenefits While Working At PlanetThese offerings are dependent on employment type and geographical location, based upon applicable law or company policy.Paid time off including vacation, holidays and company-wide days off Employee Wellness Program Home Office ReimbursementMonthly Phone and Internet ReimbursementTuition Reimbursement and access to LinkedIn LearningEquity Volunteering Paid Time OffWhy We Care So Much About Belonging.We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.EEO StatementPlanet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.AccommodationsPlanet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.