Customer Success Manager

About LimelightLimelight activates authentic B2B creators, captures intent signals from social, and identifies prospects ready to buy to trigger outreach before competitors do.Think of it as demand gen meets B2B influencer marketing, with data doing the heavy lifting.We’re building the category-defining personality-led platform where brands and creators drive pipeline through content, influence, and social signals.Led by a team of previously exited founders, Limelight recently raised its second round of funding, won SaaStock Europe’s global pitch competition, and is experiencing a huge wave of momentum as we redefine how B2B marketing works. We’re backed by tier-1 funds, advised by 30+ leading SaaS operators, and trusted by top brands like HubSpot, Webflow, Clay, Xero, and Bill.com - building defensibility through network effects, proprietary data, and are building agents for social listening.The RoleWe’re hiring a Customer Success Manager to help scale the next phase of Limelight’s growth. You’ll be the bridge between our product and our customers — helping brands and creators activate, grow, and win through Limelight’s platform.This isn’t a support role. It’s a high-impact, cross-functional position where you’ll shape the customer experience, drive adoption, and directly influence product direction in a category that’s being built in real time.Why Join Us?Category creation: Define how B2B brands use creators and data to drive demand and revenue.Rocket-ship stage: Join a company that’s scaling fast after raising its second round and winning SaaStock Europe’s pitch competition.Work with elite customers: Partner directly with top SaaS brands like HubSpot, Webflow, and Xero.AI + marketing frontier: Be part of a company transforming how go-to-market teams identify and act on social intent.Autonomy + velocity: Join a high-trust, no-red-tape environment where you can build, test, and scale fast.What You’ll DoOwn relationships with brands and creators post-sale — from onboarding through retention and expansion.Develop success playbooks that help customers activate campaigns, measure performance, and scale their creator programs.Guide clients on creator selection, content strategy, and how to convert engagement signals into real pipeline.Analyze campaign data to identify insights that drive measurable ROI and inform product improvements.Collaborate cross-functionally with Sales, Product, and Engineering to amplify customer outcomes and shape roadmap priorities.Spot opportunities for upsell and expansion through deep understanding of customer goals and performance metrics.Must-Haves3–7 years of experience in Customer Success, Account Management, or Partnerships.Startup experience — you’ve operated in fast-paced, high-ownership environments.Influencer marketing or creator partnerships experience, ideally in B2B.Exceptional communication, organization, and relationship-building skills.Analytical mindset — you use data to tell stories and drive outcomes.Passion for the intersection of creators, SaaS, and revenue growth.Nice-to-HavesExperience in marketplaces, marketing tech, or SaaS platforms.Familiarity with CRM systems, analytics dashboards, or campaign reporting tools.Understanding of AI-driven marketing workflows or sales intelligence.Who You AreA trusted partner who makes customers feel seen, supported, and empowered.Obsessed with helping customers win — and not afraid to get hands-on.Comfortable with ambiguity, speed, and high ownership.Equally excited to chat strategy with a VP of Marketing or brainstorm campaign tactics with a creator.Driven to define what “success” means in a new category.📍 Location: LA roots, remote-flexible.🚀 Join us and help build the future of creator-driven, AI-powered B2B marketing at Limelight.