Customer Success Manager | Luxury Nutrition | Remote

Full-Time | Remote | High-Responsibility RoleBiospan is a premium private chef & nutrition service operating across the UK, Europe, Dubai, the U.S, and Canada. We place private chefs into high-performance households and manage the full lifecycle of client nutrition, food quality, and service delivery.We're expanding — and we're hiring a Client Success Manager based in South Africa to own the post-sale client journey, manage communication, and ensure every household receives a seamless, high-quality service.This is a structured, communication-heavy, high-responsibility position suited to someone who:Handles demanding households calmly Communicates clearly and confidently Likes fast-paced, organised work Can manage multiple clients, chefs, and moving parts at once Thrives with coordination and communication Wants long-term progression into senior operations The RoleYou will work alongside our Nutrition & Chef Manager, Operations, and Founders to:Run full end-to-end onboarding for new clients Manage daily client communication via WhatsApp, email, and phone Coordinate with recruitment, practitioners, chefs, menu designers, and billing to keep each client's service running smoothly Handle client admin, preferences, tolerance changes, and service updates Predict and resolve service issues before they escalate Keep CRM notes and internal tools updated and accurate Ensure clients always know what's happening and what comes next Maintain strong relationships with active clients Monitor service consistency, chef performance, and menu quality Ensure clients are on track with their nutrition and service goals Maintain a calm, premium tone with high-end households Protect retention through proactive, clear communication Ideal CandidateWe're looking for someone who is:Articulate, confident, and calm under pressure Strong with written and verbal English Comfortable dealing with high-net-worth households Skilled in WhatsApp communication (text + voice) Organised, detail-driven, and consistent Good at expectation-setting and holding boundaries Able to coordinate chefs, clients, and internal teams without dropping details Comfortable managing multiple time zones (UK, EU, UAE, U.S East Coast) Quick to learn systems, SOPs, and workflows Experience in:Client success Concierge Health and nutritionHospitality guest relations Wellness or fitness coaching Account management High-end customer service …is a strong advantage.CompensationExpected Earnings: R20k – R32k+ per monthBase Salary: £1,000 – £1,400 per month (paid in GBP, converted locally)Growth Path: Senior Client Success → Operations ManagerWorking HoursFull-time remote position.You will work South Africa daytime hours with required overlap into: UK & Europe, Dubai,U.S East Coast.You may be required occasionally to work later hours during peak periods and support West Cost clients in America.Why Join Biospan?Work directly with UK, EU, U.S & Dubai clients Be part of a high-performance health and nutrition company Join a fast-moving team with strong systems Clear progression into senior operations Learn the private chef and nutrition industry Work closely with founders and the nutrition team We're not hiring a generic support agent — we want a sharp, organised operator who can handle premium households and keep the service on track.How to ApplySubmit your CV and cover letter through the application form below.