Customer Success Manager

MAVI is on a mission to globalize the finance and accounting function by connecting the best talent in the world with high-performing US companies. We’re building the world’s largest network of top-tier finance talent, using an AI-powered platform for sourcing, vetting & matching, and disrupting a legacy $100Bn+ industry.We just closed a $3.5M seed round from leading venture capital firms like Harlem Capital and Rethink Capital. Our angel investors include Gokul Rajaram (Board Member of Coinbase & Lyft), the Chief Growth Officer of Shopify, senior leaders at Ramp, partners from SoftBank, and Vijay Krishnan (CTO/founder of Turing, >$1Bn business).We’re scaling fast and need a Customer Success Manager who can ensure customer happiness, own retention, engagement, and upsell across our growing customer base. If you’re someone who enjoys building meaningful relationships, loves solving challenges creatively, and wants to help shape how a high-growth startup builds its customer success function, we’d love to have you at MAVI. You’ll work closely with CFOs and Controllers, becoming a trusted partner who drives real impact on their business and on our shared success.What You’ll Do: Be the point person for all engagements with customers, answering questions, ensuring engagement success, and making our customers & Talent happy.Own customer retention & engagement metrics on our platform, while building trust with CFOs, Controllers, and finance leaders at high-growth companies.Proactively monitor account health, manage renewals, and eliminate churn risk before it happens. Identify upsell and cross-sell opportunities to expand MAVI’s footprint inside each customer. Partner with product and talent teams to bring the “voice of the customer” back into everything we build. Report on retention, expansion, and engagement to founders and help evolve our CS playbook. What We’re Looking For: 4+ years of experience in Customer Success, Account Management, or a related client-facing role.Proven track record managing renewals & expansions with mid-market or enterprise accounts.Excellent communication and relationship-building skills - you know how to influence senior stakeholders.Data-driven mindset: you don’t just manage accounts, you track, measure, and optimize outcomes.Startup DNA: You’re proactive, adaptable, and take ownership to drive results — even in a fast-paced, ever-evolving environment.Why You Should Join Us: Impact : You’re not just another cog in the machine; you’ll help build the talent acquisition motion ground up that powers the entire business.No Bureaucracy : Work directly with founders, move fast, and own meaningful projects. We’re playing to win here. This is a startup and we’re looking for new ideas, bold moves, and scrappiness.Competitive Pay : We believe in sharing the upside with those who build it.Remote-first: Work from anywhere, but expect high velocity and deep collaboration.Equal Opportunity StatementAt MAVI, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applicants of every background, identity, and life experience. Employment decisions are based on business needs, qualifications, and merit, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.